Refund policy

RETURNS & REFUNDS

We hope you love your Evernight Society order. If something isn’t quite right, please get in touch.

Cancellations & Returns

For eligible items purchased online, you have 14 days from the day you receive your order to tell us that you wish to cancel and return it. Once you have notified us, you then have a further 14 days to return the item.

Items must be returned in their original condition. You may handle an item as you reasonably would when viewing it in a shop, but we may make a deduction from your refund if its value has been reduced through unnecessary handling.

Personalised & Custom Items

Items made to your individual specifications or clearly personalised for you cannot normally be cancelled or returned because you have changed your mind. This does not affect your rights if an item is faulty, damaged or not as described.

Faulty or Incorrect Items

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible so we can put things right. Your statutory rights are not affected.

Return Postage

For change-of-mind returns, customers are responsible for the cost of returning the item unless otherwise agreed. If an item is faulty, damaged, incorrect or not as described, please contact us before returning it so we can arrange the appropriate next steps.

Refunds

Once your return has been received and checked, we’ll process any refund due to your original payment method. Refund timing can vary depending on your bank or payment provider.

Where you cancel the whole order under your statutory cancellation rights, any refund due will include the standard outbound delivery charge. Any additional amount paid for an upgraded delivery service is not refundable beyond the cost of our standard delivery option.

How to Start a Return

Please contact us at hello@evernightsociety.com and include your order number and reason for the return.

This policy is in addition to, and does not affect, your statutory rights.